Terms of Service

Last Updated: 2026/05/20

Welcome to RORAYA. By accessing or using www.roraya.com, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. General

RORAYA operates an online store offering rugs, mats, and home decor products for customers worldwide.

By using this website, you confirm that you are at least the age of majority in your country or region, or that you are using the website under the supervision of a parent or legal guardian.

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

2. Products & Product Information

We strive to ensure that all product descriptions, dimensions, pricing, and images are as accurate as possible.

However, slight variations may occur due to:

  • Screen and monitor settings
  • Lighting and photography
  • Manufacturing differences
  • Material and color variations

Minor size differences may also occur depending on the production process.

3. Pricing & Payments

All prices displayed on the website are listed in the applicable currency shown at checkout and are subject to change without notice.

Payments are securely processed through trusted third-party payment providers.

We reserve the right to refuse or cancel any order in cases including but not limited to:

  • Pricing or technical errors
  • Product availability issues
  • Suspected fraudulent activity
  • Payment authorization problems

4. Orders

After placing an order, you will receive an order confirmation email.

Please note that receiving an order confirmation does not guarantee acceptance of the order. We reserve the right to cancel or limit orders at our discretion.

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

5. Shipping & Delivery

Shipping times provided on the website are estimated and may vary depending on:

  • Destination country
  • Customs clearance
  • Carrier delays
  • Peak seasons
  • Weather conditions

RORAYA is not responsible for delays caused by shipping carriers, customs authorities, or events outside our control.

Customers are responsible for providing accurate shipping information.

6. Customs Duties & Import Taxes

Depending on your country or region, customs duties, import taxes, or additional fees may apply.

These charges are generally the responsibility of the customer unless otherwise stated.

7. Returns & Refunds

Please review our Return & Refund Policy for detailed information regarding returns, refunds, eligibility, and processing times.

Certain items may not be eligible for return, including:

  • Final sale items
  • Customized products
  • Used items
  • Certain hygiene-related products where permitted by law

8. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Images
  • Logos
  • Graphics
  • Product designs
  • Website layout and branding

is the property of RORAYA or its content suppliers and may not be copied, reproduced, distributed, or used without prior written permission.

9. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Upload harmful code or malicious software
  • Misuse the website or its content

We reserve the right to restrict or terminate access for users who violate these terms.

10. Third-Party Links

Our website may contain links to third-party websites or services.

RORAYA is not responsible for the content, policies, or practices of external websites.

11. Limitation of Liability

To the fullest extent permitted by law, RORAYA shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • The use of our website
  • Product use
  • Shipping delays
  • Service interruptions
  • Technical issues

Our total liability shall not exceed the amount paid for the purchased product.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Policy Updates

We may update these Terms & Conditions from time to time.

Any changes will become effective immediately upon posting on this page.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

support@roraya.com

www.roraya.com

RORAYA

Art Woven for Your Floors.